At Fox Bullets, customer satisfaction is a top priority. We understand that sometimes you may need to return an item. We will make every reasonable effort to accommodate your return in line with Australian Consumer Law.

1. Change of Mind Returns

We accept returns for items that meet the following conditions:

• Returned within 28 days of the original purchase date
• Unused, in original and saleable condition
• In original packaging with all components intact
• Accompanied by the original proof of purchase (receipt)
• Returned with a completed Returns Form, available for download on our website

Once we receive your return and inspect the item, we will offer a refund, exchange, or store credit depending on our preference and current stock availability.

Please contact our Customer Service team at info@foxbullets.com.au if you have any questions regarding your return.

2. Return Address

Returns should be sent to:

Fox Bullets
Returns Department
PO Box 7860
BUNDALL, QLD 4217

We highly recommend that returns are sent via Registered Post or similar tracked service. This ensures you can confirm delivery and avoid any lost parcels.

• Returns are at the customer’s expense unless otherwise agreed.
• Please ensure goods are adequately packaged to prevent damage during transit.

3. Order Cancellations

You may cancel your order prior to dispatch by contacting our Orders Team at orders@foxbullets.com.au.

If your order has already shipped, the order is considered fulfilled, and the cancellation becomes a return. In this case:

• Complete the Returns Form
• Return items in original, unopened packaging with proof of purchase
• Ensure items are packed securely for return transit
• Return shipping is at your expense

Special Order Cancellations

Cancellations of special order items—products not held in regular stock and ordered specifically for you—will incur a 25% restocking fee.

4. Special Order Items

Special order items are sourced specifically to meet your request and are not stocked routinely. To enquire about availability or sourcing specific items, contact our Orders Team at orders@foxbullets.com.au.

5. Faulty or Defective Items on Arrival

If you receive an item that is damaged or faulty upon delivery:

• Contact us immediately at info@foxbullets.com.au
• Return the item with a completed Returns Form and original receipt

We will assess your claim promptly and, in accordance with the ACL, will offer a refund, exchange, or repair where appropriate.

6. Your Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement, refund, or repair if a product:

• Has a major fault or defect
• Is significantly different from its description
• Is unfit for its intended purpose

7. Exclusions

Please note, we do not accept returns for:

• Items returned after the allowed return period
  
  
• Products that have been used, damaged, or altered
  
  
• Custom-made, or special order items (see restocking fee) unless faulty
  
  
• Gift cards or digital downloads
  
  

8. Contact Us

Have a question about your return? We’re here to help.

📧 info@foxbullets.com.au